One inbox for every customer conversation.
Conversations sit beside the lead and are handled by the team, with opt-outs respected. The inbox is built and tested. Connecting WhatsApp and Instagram follows Meta's approval of VelBEE.
Assigned, noted and linked to the lead.
Every conversation has an owner. Add internal notes the customer never sees, see what is unread, and turn a conversation into a lead with one click.
- Assignment and unread tracking
- Internal notes
- Live updates, without refreshing
Rules that keep you in good standing.
People who ask to stop are not messaged again. After the 24-hour window only approved templates are sent. Each number has its own team, opening hours and after-hours reply.
- Opt-outs respected automatically
- Approved templates and the 24-hour rule
- Business hours and an after-hours reply per number
Confirmations, reminders and sequences.
Confirm site visits by reply, remind customers, ask how it went, and run a gentle follow-up sequence for people who do not answer. Response-time reports show who is quick and who is waiting.
- Visit confirmation and reminders by message Soon
- A follow-up sequence for people who do not answer Soon
- Response-time reports by number and by person
To be clear: WhatsApp, Instagram and Messenger are not connected yet. They need Meta's approval of VelBEE, which is in progress. Until then the inbox runs on your own feeds and notes.
The details that make it work.
- One company per numberEvery number and account belongs to exactly one company and can never be used by another.
- Delivery statusSent, delivered, read and failed, with the reason.
- Your own wordingEdit the messages and the sequence steps for your company.
- Soon: WhatsAppConnect each number by signing in. Arrives after Meta approves VelBEE.
- Soon: Instagram and MessengerConversations from both appear in the same inbox.
- Soon: Meta lead adsLeads from your ads, with the campaign recorded.
Give every enquiry the follow-up it deserves.
Tell us about your team. We will show you how VelBEE fits the way you sell.