1. Who we are

VelBEE is a customer relationship management (CRM) service operated by STRELLBE, a sole proprietorship, owned and run by Kosuri Naga Tarun, Hyderabad (Udyam registration no. UDYAM-TS-02-0367520). In this policy “we” and “VelBEE” mean that business and its proprietor.

2. Two roles, so you know who decides what

Our customers’ own people (account holders and their staff): for the details of people who sign up to or use VelBEE, we decide how the information is used. We are responsible for it.
The leads, contacts and conversations a business stores in VelBEE: the business decides what to store and why. We hold it on that business’s behalf and follow its instructions. If you are a customer or enquirer of one of our customers, that business is your main contact for your information.

3. What we collect

Account details: name, email address, a password (stored only in scrambled form), the organization and workspace you belong to, and your role.
Activity and security records: sign-ins, changes made in a workspace and sensitive actions, so owners can see who did what and so we can investigate problems.
Website forms: if you write to us from this site we store what you enter (name, email, and optionally company, phone, industry, team size and message). Privacy requests (see section 10) are stored the same way.
Billing records: invoices and payment status for the plans an organization buys. Card and bank details are entered with our payment provider, not with us.
Messages and leads from connected channels: when a business connects its own WhatsApp Business account, Facebook Page or Instagram professional account to VelBEE (by signing in to its own account), we receive on its behalf the messages people send to that account, the sender’s name, phone number or platform identifier, attachments, delivery status, and the answers on lead-ad forms, together with the identifiers of the connected page or account.
Access tokens: to act for a connected account we keep the permission token Meta gives us. It is stored encrypted, is never shown on screen, and is deleted when the business disconnects.

4. How we use information from Meta platforms

Information we receive through WhatsApp, Instagram and Facebook is used only to provide the CRM features to the business that connected the account: showing the conversation to that business’s team, creating and updating its leads, sending replies it writes, and keeping the history. We do not sell it, use it for advertising or profiling, share it with other companies, or use it to train AI models. Each business’s data is kept separate from every other business’s data, and one business can never see another’s.

5. Why we may process it

We process account information to provide the service you asked for and to keep it secure. Businesses are responsible for having a lawful basis, including any consent that applicable law requires, before they contact people through VelBEE. VelBEE records opt-in and opt-out per person and channel and stops sending to anyone who asks to stop (for example by replying STOP).

6. Who else handles data

We use a hosting provider and an email-delivery provider to run the service, a payment provider (PayU) for plan payments, and Meta Platforms when a business uses WhatsApp, Instagram or Facebook. They process data only to provide those services. We do not sell personal information.

7. How long we keep it

Records a business deletes are first hidden so mistakes can be undone, then removed. When an organization ends its account, its data is held for a short grace period (30 days by default) so it can still be exported, then deleted. We keep invoices and tax records as long as the law requires, and security logs for as long as needed to protect the service. When a business disconnects a channel we stop receiving messages and delete the stored access token.

8. Security

Connections to VelBEE are encrypted. Access to each workspace is checked on our servers for every request, sensitive credentials are stored encrypted, and sensitive actions are recorded in an activity log. No system is perfectly secure; if something goes wrong that affects you we will tell the affected customers.

9. Children

VelBEE is for businesses and is not directed at people under 18.

10. Your choices and rights

You can ask to see, correct or delete the information we hold about you, or withdraw a consent you gave us. Use the request form on our data deletion page, or email info@velbee.com. We verify who you are, then act within a reasonable time (we aim for 30 days). If you are a customer of one of our customers, please contact that business first because it controls that information; we will pass your request on if you prefer.

11. Grievance officer

Kosuri Naga Tarun, info@velbee.com. Complaints about how your information is handled can be sent to this person.

12. Changes

We may update this policy. If a change is significant we will tell organization owners before it applies, and the date and version at the top will change.

13. Contact

STRELLBE, Hyderabad. Email info@velbee.com. Phone +91 7306489737. You can also use the contact form.

How we handle your information.