Network Reliability
Outages impacting millions of subscribers instantly.
Section 01: Sector Challenges
TMT operational complexity
Six challenges facing telecom, media, and technology operators.
Customer Churn
Poor service experience driving subscriber loss.
OSS/BSS Complexity
Siloed operational and billing systems.
Service Innovation
Pressure to launch new services faster than competitors.
Field Operations
Coordinating technicians across vast geographies.
Data Volume
Managing massive event and subscriber data streams.
Section 02: Sector Solutions
TMT service management architecture
Network ops, customer experience, and integration on one platform.
Layer 01
Network Service Management
Incident and change management for network operations.
Layer 02
Customer Experience
Omni-channel support for subscribers and enterprise clients.
Layer 03
IT Operations & Discovery
Infrastructure visibility and automated event management.
Layer 04
OSS/BSS Integration
Connect billing, provisioning, and monitoring systems.
Section 03: Transformation Domains
Six domains of TMT transformation
Where operators unlock platform value fastest.
Network Operations
Proactive monitoring and automated remediation.
Subscriber Experience
Self-service and omni-channel support.
Field Service
Technician dispatch and mobile workflows.
Provisioning & Billing
Automated service activation workflows.
Service Innovation
Accelerated launch of new digital products.
Network Analytics
Performance intelligence and capacity planning.
Section 04: Why Sotiotech
Generic SI vs. TMT specialists
Telecom operations require network-aware platform design.
Generic Partner
Standard delivery
- Generic ITSM only
- No OSS/BSS integration experience
- Slow subscriber-facing rollouts
- Limited field service design
Sotiotech
Specialist delivery
- TMT-specific ServiceNow architecture
- OSS/BSS integration expertise
- Network ops and CSM unified
- Proven telecom operator delivery
Impact
Outcomes
Proof clients track with us
Four signals we keep visible across every engagement.
Excellence
6+Years of ServiceNow excellence
Experts
50+Certified ServiceNow professionals
Delivery
32+Successful implementations
Reach
7+Industries served
Section 06: Delivery Framework
TMT implementation path
Network-aware rollout integrated with OSS/BSS.
Network & Service Assessment
Evaluate OSS/BSS integration needs and customer service workflows.
Platform Configuration
Deploy ITSM, CSM, and ITOM tailored to telecom operations.
Integration & Launch
Connect billing, provisioning, and monitoring systems.
Experience Optimization
Tune SLAs, automation, and customer journey performance.
Chosen by enterprises that expect clarity and control
Accelerate TMT transformation
Briefing on network ops, subscriber experience, and platform integration.